PTC Global Support Welcome Center

Sign-up for Support Access.

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Accessing Support is easy. First, create a Customer Support account.

A PTC Customer account provides full access to online Support. If you currently have a Basic Account, you can upgrade your account to enable your Support access. To validate your Support access and upgrade the account, you will need to have the following information:

  1. Customer Number
  2. Any one of the following
    1. Service Contract Number (SCN)
    2. Sales Order Number (SON)
    3. Site Number

NOTE: Customers that receive technical assistance through an authorized PTC Partner do not have access to submit cases through the PTC eSupport tool. However, you are welcome to use the eSupport Portal to access all of your entitlements, such as the knowledgebase articles, software download tools, Tech Tips session and Support email alert subscriptions.

Don't have an account? Create a New Customer Account and add the above information to validate your Support access.

Forgot account information? Need your password reset?