金級支援配套服務

詳細了解 PTC 全球支持 GOLD 服務包及其如何為您的支持解決方案增添一臂之力。

金級支援配套服務

客戶可主動取得軟體持續改進功能、享有先進線上支援工具,並由全球支援工程師團隊提供符合個人需求的協助,讓您提高生產力並降低成本。所有支援服務均經過周全設計並定期改進,讓客戶能充分運用軟體,避免生產運作中斷付出可觀的代價。

若您的系統環境規模龐大且複雜,歡迎參考 GOLDplus 和白金級支援配套服務所提供的額外服務。 

下載金級支援資料說明 (.PDF) >


軟體支持服務

eSupport 服務

輔助性支持服務

SOFTWARE RELEASES

  • Major Releases
  • Maintenance Releases
  • Security Updates
  • Quality Software Development
  • Kernel Owned by PTC
  • Integrated Products

PRODUCT WEBCASTS

  • Live & Recorded Tech Tips

SELF-GUIDED SUPPORT

  • PTC Authored Knowledge Base
  • LearningConnector
  • Personalized Support Home Page

INTELLIGENT CASE MANAGEMENT

  • Administrator Tools
  • Case Logger
  • Case Tracker
  • SPR Tracker

PROACTIVE SUPPORT ALERTS

  • PTC Support Advisor
  • Technical Support Subscription Tool
  • Automatic Notification of New Releases

SOFTWARE MANAGEMENT

  • Licenses Management
  • Business Asset Summary
  • PTC Software Download
  • Software Update Advisor

SOCIAL SUPPORT

  • PTC Support Twitter Feed
  • PTC Windchill Blog by Stephen Vaillancourt, Expert Support Engineer

GOLD SUPPORT DESK

  • GOLD Certified Support Engineers
  • Case Lifecycle Management
  • Sustained Support
  • ISO-Certified Support Centers
  • Multi-Language Support
  • Integrated R&D Support
  • Single Global Support Database
  • Remote Desktop Diagnostics
  • Knowledge-Centered Support (KCS)

Learn about 可選的支持服務
Weekend Support, Extended Support and Technical Support Account Manager (TSAM)