Connected products have become a requirement for successful services delivery. 87% of Enterprise services organizations already have these types of solutions in place. A majority of surveyed organizations are citing customer satisfaction and diagnostics, fewer calls and higher margins as top benefits.
Presenting survey data from over 1,800 respondents, this report identifies what's driving connected product adoption, and service delivery advantages created by smart, connected products. Findings include:
- Connected Products solution users are 20% more likely to meet 90% of their response time requirements (vs. non-users).
- Connected Products solution users are 37% more likely to attain profit margins of 30% or greater (vs. non-users).
- 64% of Connected Products solution users cite improved customer service as the top benefit.
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